The issue over social media sites and the changing times can be noted through this event. A woman in Minnesota was upset over a trip to an Evergreen Entertainment movie theatre. They did not take credit at the theatre, the ATM did not have any money in it, and the movie this woman was trying to go see was interrupted by staff who were trying to figure out if people had snuck into the theatre. When she sent an email to the company, she received an extremely vulgar response from their vice president. He used several explicit words in this email and gave her the message that if she didn't like their service, too bad. He then sent a follow-up email to her trying to cover his tracks.
The woman making the complaint in this instance was yes, being somewhat rude in the way she went about it. But she was definitely in the right for the problems she had with the movie theatre. It's the 21st century. If you're a large corporation who has businesses in three states, then you must be up to the times with the technology you use. And the woman was well within her rights to start a boycott. The First Amendment of our Constitution would support her.
This is also a great way to use Facebook. Facebook is one of the best ways today to campaign against organizations. If Mark Zuckerburg were to see this, an I'm certain he has, he would smile and nod his head. People are using his site for what it is intended for: networking.
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I agree she had a right to complain and tell them what she thought. I felt that the vice president should of sent an email back trying to help her and fix her troubles she had, instead of cussing her out. The Facebook execs would be happy about this because this is kinds of things that they wanted people to get involed in and to share their thoughts to others.
ReplyDeleteI agree, Matt. The whole situation is pretty weird and has gotten out of control. I do think the woman could have handled it a little differently but you hit it on the head when you said they need to get with the times. And certainly the response she got was not warranted at all by anybody at the company let alone one of the higher-ups.
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